Frequent questions

Distribution

Is it possible to purchase and ship to a foreign country?

At the moment, it’s only possible to make shipments to mainland Spain and the Balearic Islands. If you’d like to enjoy our cavas and wines in any other country, we recommend contacting our distributors via www.juveycamps.com/en/distribuidores
Is there delivery to the Balearic Islands, the Canary Islands, Ceuta, and Melilla?

There is delivery to the Balearic Islands.

For now, deliveries are not possible to the Canary Islands, Ceuta or Melilla.

Which payment methods can I use?

You can pay using a credit or debit card or PayPal.
Is the payment system secure?

Juvé & Camps guarantees security and confidentiality in all your transactions. All banking transactions are conducted via a secure server.
Can I make purchases via a method other than the online store?

Yes, you can find our wines and cavas in specialty stores and the gourmet and wine sections of the main grocery stores.

Can I collect my order from your store?

If you wish, you can pick up your order at:

Juvé & Camps

Carrer de Sant Venat, 1

08770 Sant Sadurní d’Anoia

Google Maps
How much does shipping cost?

For purchases under €50, the shipping cost is €7 (including VAT).

Shipping is free on orders over €50.
How many days will it take for my order to arrive?

The estimated delivery time is two working days. Due to the exceptional situation caused by COVID-19, the delivery date may suffer slight delays. Sorry for the inconvenience.
What is included in the shipping cost?

The cost includes delivery to the address indicated, as well as breakage insurance.
Can I send bottles to an address other than my registered address?

Yes, you just need to check the SEND TO A DIFFERENT ADDRESS? box and enter the delivery address.
Can I choose the delivery time for my order?

The delivery is made based on the driver’s schedule, but you can indicate your preferred time slot in the “Order notes (optional)” section.

I didn’t get what I ordered or my order is incomplete. What should I do?

Please contact us by phone on (+34) 687 326 390 or via e-mail at
e-shop@juveycamps.com.
I’d like to return and/or change my order. How can I do this?

A cancellation form is available on the website, where you can request a refund within 14 calendar days of the delivery date.
What happens if I receive a broken bottle?

At Juvé & Camps, we have insurance that covers this kind of incident caused during shipping. You can solve this issue by calling (+34) 687 326 390 or writing to
e-shop@juveycamps.com.

Do bottles purchased individually come with their own boxes?

The product description specifies whether the bottle comes with an individual box or not. In any case, there is an external shipping box designed for transportation and to prevent any damage to the product.

How will the data entered during registration be processed?

All personal data provided by the customer to www.juveycamps.com will be included in a personal data file created and maintained under the responsibility of JUVÉ & CAMPS, S.A. in compliance with the provisions of Organic Law 15/1999 of 13 December on Personal Data Protection.
How can I amend my data?

You can amend the data registered at any time via the “My account” section.
I forgot my password. How can I recover it?

If you’ve forgotten your password, you can recover it by going to “My account” and clicking on the link “Lost your password?” Then follow the instructions. If you have any questions, you can contact us by phone on (+34) 687 326 390 or via e-mail at
e-shop@juveycamps.com

Contact with us

For any other questions, please contact us by phone on (+34) 687 326 390 or via e-mail at
e-shop@juveycamps.com